Microsoft Addresses Windows 11 24H2 Update Glitch with KB5062324 Patch

Microsoft has rolled out a dedicated fix, KB5062324, to resolve a frustrating issue plaguing some Windows 11 version 24H2 users where the Windows Update service would become unresponsive. This problem prevented systems from successfully scanning for and installing new updates, potentially leaving them vulnerable to security risks.

The primary symptom of this glitch was the Windows Update scan getting stuck, failing to complete unless the user manually rebooted their computer and attempted the process again. This issue specifically affected devices running Windows 11 24H2 that had not yet installed the May 2025 non-security preview update, KB5058499, or any subsequent updates.

To rectify this, Microsoft released KB5062324, a "Windows configuration update," designed specifically to address the unresponsive scan. According to Microsoft's support documentation, this update resolves the issue that could cause the scan for Windows updates to stop responding. While a system restart was a temporary workaround to get the update scan to complete, KB5062324 provides a more direct solution.

For a permanent resolution, Microsoft has included the fix within the May 2025 non-security preview update (KB5058499) and all later cumulative updates. Therefore, users who have installed these later updates should not experience this specific problem.

How to Get the Fix

Users experiencing the Windows Update issue can obtain the KB5062324 patch by navigating to Settings > Windows Update. Microsoft recommends enabling the "Get the latest updates as soon as they're available" option and then checking for updates. A system restart may be required before the update is successfully detected and installed. It is important to note that the rollout of this update is gradual, so it may not be immediately available to all affected devices.

Once KB5062324 is installed, the Windows Update functionality should be restored, allowing the system to detect and install the latest cumulative updates, such as KB5060842. These cumulative updates include all previous fixes, rendering earlier individual patches redundant.

The May 2025 non-security preview update, KB5058499, is a significant release for Windows 11 24H2, not only for containing the permanent fix for the update freeze but also for introducing a host of new features and improvements. This optional update brought enhancements to the Windows Share feature, "Click to Do" functionalities powered by AI, and improved GPU compatibility and game stability. It also included fixes for issues related to the graphics kernel, memory leaks, and display problems.

While KB5058499 was a preview update and did not contain security patches, its numerous bug fixes and feature additions make it a noteworthy update for users on the 24H2 version of Windows 11.

Other Noteworthy Issues

It's important to distinguish this Windows Update freeze from other recent issues. For instance, a separate problem in April 2025 caused the error 0x80240069 in Windows Server Update Services (WSUS), which Microsoft has since marked as resolved. Additionally, Windows 11 24H2 has faced other challenges, including compatibility issues with certain drivers and applications. Users can refer to Microsoft's official documentation for a complete list of known issues and their status.