Capita Unlocks Employee Innovation and Drives Efficiency with Microsoft 365 Copilot and No-Code AI

London, UK - International business process outsourcing and professional services company, Capita, is empowering its global workforce to drive innovation and streamline operations through the adoption of Microsoft 365 Copilot and no-code AI agents. This strategic implementation has already yielded significant results, saving an estimated 9,000 employee hours each month and fostering a culture of community-driven innovation.

At the heart of Capita's success is the deployment of Copilot Agents, "no-code" tools within Microsoft 365 Copilot that allow employees, even those without technical backgrounds, to create their own automated processes and workflows. This initiative is a key component of Capita's broader "Better Capita" strategy, which emphasizes AI-driven efficiency and a modernized, tech-enabled enterprise.

A standout example of this employee-led innovation is the "AskMeAnything" (AMA) agent. Developed to navigate the company's extensive SharePoint knowledge base, the AMA agent provides swift and comprehensive, multi-lingual answers to employee queries regarding policies and procedures. This has transformed a previously time-consuming manual search process, reducing frustration and improving access to critical information for Capita's global team.

To further democratize the creation of these valuable tools, Capita has established a network of "champions" from various departments. These individuals are tasked with sharing their knowledge and supporting less experienced colleagues in building their own AI agents. This grassroots approach has been remarkably effective, resulting in the creation of over 169 employee-built agents that are now automating a wide array of processes across the company.

The impact of this initiative extends beyond productivity gains. The accessibility of no-code AI has significantly improved inclusivity within the workplace. Employees with diverse needs, such as those with dyslexia, have found Copilot to be a valuable tool for creating content and summarizing information, boosting their confidence in completing complex tasks. It has also helped to lower the barrier to AI adoption for employees who may be less confident with new technologies.

Capita's decision to integrate Microsoft 365 Copilot was heavily influenced by the platform's robust security features. With the majority of their enterprise data and processes already residing within the Microsoft 365 ecosystem, Copilot offered a secure and seamless way to introduce a powerful individual productivity tool.

The company's commitment to leveraging AI extends to its technical teams as well. Capita's developers are utilizing Copilot for GitHub to accelerate code writing, reporting productivity improvements of up to 25%.

Looking ahead, Capita plans to expand its AI integration, with a goal to roll out more Copilot licenses by the end of 2025. The company sees Microsoft 365 Copilot and its agent capabilities as essential tools for future productivity, accessibility, and the development of new client services. This collaboration with Microsoft is a cornerstone of Capita's ongoing digital transformation, positioning the company to not only streamline its internal operations but also to deliver enhanced outcomes for its clients.

The success of Capita's program highlights the transformative potential of no-code AI platforms in the modern enterprise. By placing the power of automation directly into the hands of employees, companies can unlock significant efficiency gains, foster a culture of innovation, and create a more inclusive and empowered workforce.