Copilot Studio
The latest Copilot Studio coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft’s Computer-Use Agents in Copilot Studio Reach GA: Native Windows Automation for the Enterprise
Microsoft marked May 13, 2026 as the date Copilot Studio’s computer-use agents graduated from preview to general availability, delivering AI-driven automation that can see and interact with Windows...
Microsoft Copilot Studio Computer Use Now GA with Enterprise Security Controls
Microsoft has removed the preview label from Copilot Studio’s computer use capability, making it generally available for enterprise customers. With this move, Power Platform agents can now operate...
Dos Pinos Dairy Launches 80 Copilot Studio Agents for Label Error Detection
Costa Rica’s largest dairy cooperative, Dos Pinos, has deployed roughly 80 autonomous AI agents using Microsoft Copilot Studio to automate a range of critical business functions—from packaging...
Microsoft Copilot Studio April 2026 Update Adds Granular Governance and Cost Controls
Microsoft shipped a significant update to Copilot Studio on May 11, 2026, bringing a trio of enterprise-grade capabilities: granular agent governance, deeper workflow automation, and seamless app...
Copilot Agents Return Wrong Dates: Fix Locale Traps and Time Zone Errors Now
Microsoft Copilot agents are reportedly mishandling dates and times, returning incorrect values in generated outputs, according to a detailed post by Veronique’s Blog on May 11, 2026. The issue...
Dynamics 365 Consent Recording Enforces AI Call Compliance by Default
Microsoft dropped a quiet bombshell for compliance teams on May 8, 2026. The company unveiled Consent-Based Recording for voice interactions in Dynamics 365 Contact Center, a feature that finally...
Microsoft’s AI Help Desk for 300K Staff: Efficiency Win or Governance Risk?
Microsoft has quietly deployed an internal AI-powered support agent to more than 300,000 employees and vendors across 103 countries and regions, marking one of the largest enterprise rollouts of a...
How Tiendas Cuadra’s AI Assistant Handled 400+ Support Queries a Month—and Freed Its Human Agents
A Mexican premium leather goods brand with a four-person customer service team managed to handle an extra 400 interactions per month without hiring a single extra agent. Tiendas Cuadra deployed a...
Microsoft Rolls Out Speech-to-Speech AI That Can Interrupt You Back—Here’s What It Changes for Contact Centers
Microsoft has launched real-time voice agents for Copilot Studio in Dynamics 365 Contact Center, bringing interruptible, speech-to-speech AI to customer phone calls—but only in North America for...
Microsoft's Real-Time Voice AI Hits Contact Centers: No More Scripted Menus
Microsoft's Copilot Studio now powers voice agents that can listen, reason, and respond in real time on customer service calls, ditching the rigid scripts of old phone trees. The capability,...
Say Goodbye to Phone Trees: Real-Time Voice AI Arrives in Microsoft Dynamics 365 and Copilot Studio
Microsoft has flipped the switch on one of the oldest frustrations in customer service: the rigid phone tree. On April 27, 2026, the company announced that real-time voice agents are now generally...
CBIZ Deploys Agentic AI with Microsoft to Cut Screening Time by 40%
The Professional Services Giant Goes All-In on Agentic AI CBIZ, a top-10 accounting and professional services firm with over 7,000 employees, is rolling out agentic AI across its operations in...