Crm Integration
The latest Crm Integration coverage — news, analysis, and updates from the WindowsNews.AI desk.
TrueDialog’s New AI Opt-Out Catches ‘Lose My Number’ as a Legit Unsubscribe
On July 21, 2026, TrueDialog launched two products that tackle the messy reality of enterprise SMS: conversations scattered across Salesforce, HubSpot, and Dynamics, and unsubscribe requests that...
Microsoft 365 Copilot Sales Agent to Tap Into Service Tickets for Smarter Meeting Prep
Microsoft is building out its Copilot Sales agent to automatically pull service ticket information into meeting preparation workflows. The enhancement, tracked as Roadmap ID 567003 on the Microsoft...
Microsoft Ends Copilot Surcharge: Free Sales, Service, Finance AI Tools Arrive in October
Microsoft is killing the Copilot add-on tax. Starting in October, the company will fold its role-based AI assistants for Sales, Service, and Finance directly into the core Microsoft 365 Copilot...
Navatar Embeds AI-Powered Deal Intelligence into Outlook, Slack, and Salesforce for M&A Advisors
Navatar on August 19, 2025, launched a fully AI-powered CRM designed to meet merger and acquisition advisory professionals where they already work—inside Microsoft Outlook, Slack, and Salesforce....
Toastmasters Cuts Document Editing Time by 50% as Copilot Powers Nonprofit's Digital Rebound
Toastmasters International, the century-old nonprofit devoted to public speaking, is betting its post-pandemic revival on a belt-tightening AI toolkit from Microsoft. Between 2020 and 2023,...
D365 Business Central Unifies ERP, CRM for US Market Modernization
In an era where digital transformation is not just a buzzword but a requirement for survival, Microsoft Dynamics 365 Business Central (D365 BC) stands at the forefront of business modernization for...
Vodia and Microsoft Dynamics 365 Join Forces for Enhanced Unified Communications
Vodia and Microsoft Dynamics 365 Join Forces for Enhanced Unified Communications Boston, MA and Redmond, WA – Vodia, a leading provider of VoIP solutions, has announced a significant integration...
UK SMEs: Choose the right Dynamics 365 partner for cloud ERP success in 2025
Navigating the Digital Transformation: A Guide to the UK's Top Microsoft Dynamics 365 Business Central Partners in 2025 London, UK - Choosing the right Microsoft Dynamics 365 Business Central partner...
Microsoft 365 Copilot for Customer Service: AI-Powered Efficiency & Satisfaction
Customer service is undergoing a radical transformation, and Microsoft 365 Copilot is at the forefront of this revolution. By integrating AI-powered assistance directly into support workflows,...
Seismic Spring 2025: How AI-Powered Sales Enablement Tools Are Revolutionizing the Industry
The Seismic Spring 2025 Product Release marks a pivotal moment in sales enablement technology, showcasing how generative AI is transforming the way sales teams operate. This release introduces...
Microsoft Dynamics 365 AI analyzes 100% of calls, boosting CSAT 28%
The integration of AI-powered conversation analytics with Microsoft Dynamics 365 is reshaping how businesses understand and enhance customer interactions. By leveraging advanced speech recognition,...
Microsoft Opens AI Agent Store with Over 70 Copilot Assistants for Microsoft 365
Microsoft has officially opened its AI Agent Store, a vibrant new marketplace embedded within Microsoft 365 that arms business users with over 70 pre-built AI assistants. Unveiled at the company's...