Teams Phone
The latest Teams Phone coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft Teams Mobile Gets Multi-Line Calling: How to Use Multiple Business Numbers on One Account
Microsoft has started rolling out multi-line calling support to Teams Phone on Android and iOS, closing a major gap between the mobile and desktop experience that forced road warriors to carry extra...
Microsoft Details External Call Routing Feature for Teams in Government Clouds, Coming September 2026
Microsoft is planning to hand government Teams users a long-requested control over external phone calls, according to a July 17, 2026 entry on the company’s Microsoft 365 roadmap. The feature,...
Microsoft Opens Teams Queues App to GCC High and DoD: Here's How to Set It Up
Microsoft started rolling out the Teams Queues app to its GCC High and Department of Defense cloud environments this month, according to Microsoft 365 Roadmap item 565218. The feature, which reached...
Auto Attendant Voicemail Lands in Teams Queues App This August
Microsoft is set to bring a long-awaited convenience to Teams Phone users: starting in August 2026, voicemail messages left for Auto Attendants will appear inside the Teams Queues app, alongside...
Teams Rolling Out Call Lock to Prevent Delegates From Barging Into Sensitive Talks
Microsoft will release new privacy controls for Teams delegated calling this August, giving people the power to lock an active call and keep their authorized assistants, managers, or help-desk staff...
Microsoft Teams Supercharges Meetings with AI Agents, Tighter Security in Latest Update
Microsoft has unleashed a wave of new capabilities for Teams, rolling out AI-driven calling agents, end-to-end encrypted meetings, and smart room features that redefine collaboration for the hybrid...
Automatic Recording and Transcription Coming to Teams Call Queues in August 2026
Starting in August 2026, Microsoft Teams administrators will gain a powerful new capability: the automatic recording and transcription of every call handled by a Call Queue. The feature, which has...
Copilot call delegation for Teams Phone launches April 2026, raising compliance red flags in regulated industries
Microsoft has officially launched Copilot call delegation for Teams Phone, rolling out to customers enrolled in the Frontier early-access program as of April 2026. The feature allows Microsoft 365...
Copilot Call Delegation for Teams Phone: AI Reception Hits Frontier Preview
Microsoft’s Copilot call delegation for Teams Phone became available in April 2026 for Frontier-enrolled organizations with Microsoft 365 Copilot licensing, letting an AI voice agent answer...
Microsoft Unify for Teams: SDK-First Contact Center Revolutionizes Voice & AI Integration
Microsoft's Unify model represents a fundamental shift in how enterprises approach contact center solutions within the Microsoft Teams ecosystem, moving beyond traditional telephony add-ons to create...
Microsoft Hails NTT DATA for Seamlessly Merging Legacy Phones with Teams Telephony
NTT DATA's recent recognition as Microsoft Partner of the Year in Converged Communications represents a significant milestone in the evolution of enterprise communication solutions, particularly...
Voca CIC Secures Teams Unify Certification and UC Today Award, but 99.999% Uptime Claim Needs Scrutiny
AudioCodes’ Voca Conversational Interaction Center has achieved Microsoft Teams Unify certification, a milestone that immediately propelled the contact-center-as-a-service platform to win UC...