Unified Communications
The latest Unified Communications coverage — news, analysis, and updates from the WindowsNews.AI desk.
European Commission's Investigation into Microsoft Teams Bundling: Implications for Digital Market Competition
Introduction The European Commission's recent probe into Microsoft's bundling of Teams with its Office 365 and Microsoft 365 suites is a significant development in the sphere of digital competition...
NTT DATA unveils AI-powered managed services for Dynamics 365 Contact Center.
Introduction In an era where customer experience (CX) is paramount, NTT DATA's expansion into managed services for Microsoft Dynamics 365 Contact Center marks a significant advancement for...
All-in-One Business Platform Bitrix24 Balances Rich Features with Steep Learning Curve
Introduction In the realm of business automation software, Bitrix24 has emerged as a formidable contender, offering a suite of tools that extend beyond traditional Customer Relationship Management...
Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI
Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI In a significant move to accelerate the adoption of conversational AI across enterprise landscapes, Twilio...
Dialogue Cloud NEO launches AI contact center on Microsoft Teams via Azure
Introduction In the rapidly evolving landscape of enterprise communications, Microsoft Teams has emerged as a central hub for collaboration and customer engagement. The integration of AI-driven...
Microsoft Teams Blocks Screen Captures Starting July 2025
Introduction In an era where digital collaboration is paramount, safeguarding sensitive information during virtual meetings has become a critical concern for organizations worldwide. Recognizing this...
Microsoft Retires Skype: Transitioning to Teams for Enhanced Collaboration
Introduction In a significant shift within the digital communication landscape, Microsoft has announced the retirement of Skype, effective May 5, 2025. This decision marks the end of an era for a...
Microsoft Announces Retirement of Skype for Business in 2025: Essential Information for Enterprises
Microsoft Announces Retirement of Skype for Business in 2025: Essential Information for Enterprises Introduction Microsoft has officially announced the retirement of Skype for Business, effective...
VOSS Solutions: Transforming Microsoft 365 Management with AI and Automation
In today's rapidly evolving digital workplace, enterprises leveraging Microsoft 365 face escalating complexity in managing identities, security protocols, and compliance frameworks across sprawling...
TrueDialog Adds Native SMS to Microsoft Teams and Outlook for Streamlined Workflows
Introduction In today's fast-paced business environment, effective communication is paramount. Recognizing this need, TrueDialog has launched a native integration of its enterprise-grade SMS...